Terms and Conditions
For new students:
A non-refundable registration fee will be added to the first invoice, unless early registration for the upcoming school year applies.
Registration fee playgroup: CHF 50.-
Registration fee classes: CHF 100.-
Early Registration:
Register by June 30th for the new school year and receive 50% off the registration fee for classes starting in August.
The completed registration form can be sent via email.
Registration after July:
The non-refundable registration fee will be added to the first invoice.
Continuing students:
Free Re-registration:
For children currently enrolled at Custom Kids, re-registration for the next school year is free when you sign up for the next level of classes by June 30th.
Priority for Playgroup Children:
Children transitioning from playgroup to a class receive priority placement and are exempt from the class registration fee.
Registration After July:
Starting July, the non-refundable registration fee will be added to the first invoice.
Term Dates / Payment periods:
Payment Options:
Payments can be made via online transfer or by scanning the QR code and entering the invoice amount.
Payment Terms:
- Full payment is required before the start of each term and must be received within 15 days of the invoice date.
- For the Autumn term, you may choose to pay in two installments (August and October) if needed.
Important:
When making the payment, please ensure to include your child's full name and the class they are enrolled in to ensure accurate processing.
Late payment:
A reminder email will be sent if payment is not received.
Please note that a late payment/admin fee of CHF 20.- will be added to the invoice if payment is not made within one week of the reminder.
Please note that there are NO DEDUCTIONS OR REFUNDS FOR ANY ABSENCES.
NO EXCEPTIONS.
Missed classes can not be compensated with zoom lessons.
We understand that there may be special circumstances requiring children to miss classes or playgroup sessions. However, as a small business, we must uphold this policy to maintain consistency for all families. Thank you for your understanding and support.
Discounts:
- 10% discount for siblings
- 50% off additional playgroup days
- 50% early registration discount
Refer a friend to Custom Kids:
- CHF 100.- off your next invoice
- Free registration for your friend!
Recommend CK:
Share the Fun and Save!
Refer a friend to Custom Kids, and when they sign up for a class or playgroup, you'll receive CHF 100.- off your next invoice!
Your friend will also enjoy FREE registration.
Be sure to have them mention your name on the registration form to claim your discount!
Holidays:
We follow the school holiday schedule of each location where classes take place.
- Baden/Ehrendingen holiday schedule - click here
- Lenzburg holiday schedule - click here
Drop off:
Children may be dropped off 5 minutes before the start of each session.
Children should be on time and ready to go when classes start.
Pick up / late pick up policy:
Kindly ensure you arrive on time to pick up your child(ren) to respect our teachers' personal time.
Unless there are unforeseen circumstances, the following late policy will apply if you are more than 5 minutes late.
First time late:
- you will be given a warning.
Second time late:
- you will be given a CHF 20.- late pick up fee for up to 10 minutes late.
After 10 minutes it will be CHF 1/minute for each additional minute you are late.
Absence:
If your child is sick / unable to attend a class or playgroup, you are requested to inform your child`s playgroup leader or teacher. You will be given contact information for your child`s teacher so you can contact them directly.
Photos:
Photo Consent Notice
From time to time, we may share photos taken at Custom Kids on our website, Facebook, and Instagram pages.
If you prefer that we do not share photos of your child, please let us know.
Insurance:
Please ensure that your child is covered by third party liability (Privathaftpflichtversicherung) and health insurance against sickness and accident (Kranken-und Unfallversicherung bei Krankenkasse).
Damaged / misplaced reading books & equipment:
Custom Kids will repair or replace any equipment or toys that are broken due to normal wear and tear.
However, if an item is intentionally damaged by your child, the repair or replacement cost will be the responsibility of the parents.
In the case of lost or damaged reading books, parents will be charged CHF 10.-
Parking:
Ehrendingen parking:
There are 2 parking spots at the beginning of the driveway to Custom Kids and 3 spots if you drive up behind the building. You can also park on the street in front of the field (for drop off and pick up only).
If these spots are taken, there is the COOP parkhaus just down the street.
As there are a lot of kids coming and going, please do not drive up and park right beside Custom Kids and please do not block the driveway.
Lenzburg parking:
Plenty of parking behind the building.
15 minutes FREE parking. Perfect for drop off and pick up!
Closure policy:
In the event that Custom Kids must close due to circumstances beyond our control, lessons will be held online until further notice. If you choose not to participate in the online lessons, this will be treated the same as not attending class in person, and no refunds or deductions will be issued for missed sessions. We kindly ask for your understanding, as the costs of teacher salaries, rent, utilities, insurance, and other essential expenses continue regardless of class format.
Unfortunately, Playgroup cannot be conducted online. We will provide alternative options to make up for any missed sessions due to closures.
Notice of withdrawal:
Our classes run year-round, from mid-August to the end of June.
To withdraw your child from Custom Kids, a written notice of three months (effective at the end of a month) is required.
Notice can be submitted via email or registered mail.
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Playgroup Enrollment Policy (Ages 2-5) Children enrolled in the playgroup will retain their spot(s) until notice is given, ensuring continued participation after the summer holidays. If your child will not be continuing with playgroup after the summer break, please provide written notice by May 15th. For withdrawal from the playgroup at any other time during the school year, a minimum of three months' written notice (submitted by the end of a month) is required. |
Parents are responsible for the fees of the next term if proper notice is not provided.
Please note that non-attendance does not qualify as formal withdrawal.