Terms and Conditions

These Terms & Conditions apply to all Custom Kids playgroups, classes, and events. By registering, you confirm that you have read and agree to them.

Custom Kids GmbH enrollment & withdrawal policies:

The Custom Kids school year runs from the end of August to the end of June and is divided into two terms.

 

Our classes follow a year-long program, with each level running for 35 weeks. All of our programs, including Playgroup, are designed to provide children with consistency, continuity, and ongoing development throughout the school year. For this reason, enrollment is for the full school year rather than by individual term.

 

Fees are non-refundable.

 

If your child withdraws before the end of the school year, any unused fees may be transferred to a sibling or used towards Custom Kids camps, clubs, or holiday events within the same school year.

 

Notice of withdrawal must be given by email. Non-attendance does not count as formal withdrawal.

 

This policy applies to all classes and playgroups without exception.

This ensures fairness for all families and allows us to plan classes, teachers, and resources effectively.

Playgroup Enrollment Policy (Ages 2–5)

 

Our playgroup runs from end of August to the end of June and continues automatically after the summer holidays.

  • Children retain their spot(s) until proper notice is given.

  • Summer break: written notice by May 15 is required if your child will not continue after the summer.

🆕  New students:

  • A non-refundable registration fee is charged on the first invoice for all new students.

    • Playgroup: CHF 50.-

    • Classes: CHF 100.-

  • Early registration discount: Register by June 30 for the upcoming school year and get 50% off the registration fee.

  • Registration from July: Full non-refundable fee applies.

🔁  Continuing Students:  Re-registration

  • Free re-registration: Children already enrolled can sign up for the next level of classes by June 30 for free.

  • Priority placement: Playgroup children moving to a class get priority and do not pay the class registration fee.

  • From July: Standard non-refundable registration fee applies to all continuing students.

Payment Terms:

  • Full payment is due before the start of each term and within 15 days of the invoice.

  • Upon request, each term may be paid in two installments, with payments due in August and October for Autumn Term, and January and March for Spring Term.

  • Please include your child’s full name and class when making a payment so we can process it correctly.

Late Payment

  • If payment is not received, a reminder email will be sent.

  • CHF 20 late payment / administration fee applies if payment isn’t made within one week of the reminder.

  • No deductions or refunds for missed classes — missed sessions cannot be replaced with Zoom lessons.

  • We understand that unexpected things happen, but as a small business, this policy ensures fairness and consistency for all families.

Minimum enrollment

  • Most classes require a minimum of 4 students.
  • If only 2-3 students are enrolled, the class may be offered as a 1 hour semi-private class at the applicable semi-private rate.

Class changes

Custom Kids reserves the right to make reasonable changes to teachers, class times, locations and class formats where necessary.

Drop off

 

Please drop your child no more than 5-10 minutes before class so our teachers can get ready. Be on time when class starts - ready for fun!

Late Pick up policy

Arrive on time to respect our teachers’ personal time and family commitments.

If more than 5 minutes late:

  • 1st time: Warning

  • 2nd time: CHF 20 (up to 10 minutes)

  • More than 10 minutes: CHF 20 + CHF 10 per additional 10 minutes

  • Late fees will be added to your invoice. Repeated late pick-ups may result in further action.

Absence

  • If your child is sick or cannot attend a class or playgroup, inform their teacher.

  • Contact details will be provided at the start of the program. 

Photo Consent

  • Photos of children may be shared on our website and social media (Facebook, Instagram).

  • If you do not want your child’s photos shared, please click that box on the registration form.

Insurance

  • Your child must be covered by third-party liability insurance (Privathaftpflichtversicherung).

  • Your child must have health and accident insurance (Kranken und Unfallversicherung). 

Closure policy

  • If Custom Kids is required to close due to circumstances beyond our control, classes may move online where possible.

    If online lessons are offered as an alternative, the session will be considered delivered whether or not the child attends.

  • For playgroup, alternative arrangements will be offered where possible.